Post by gordo on Nov 7, 2022 13:39:51 GMT
I'm wondering if any folks have found this payment system put in place, just a wee bit confusing?
For it seems that those who pay bills the old fashioned way, that is, when the Bill comes in, (and who keep costs down paying every so often with a card, etc) are missing out!
There appears no way whatsoever, of such customers knowing how much, if anything, has gone into their electricity bill accounts.
Those on Direct Debits can see money refunded into their Banks.
Those on prepaid meters get vouchers they can redeem at the Post Office.
But this 3rd group, have in effect nothing, and the power supplier still expect them to keep up with regular payments. Well so I've been told, which in effect means, this 3rd group, are totally in the dark (if you get that one) as to what is actually happening, and what they can expect from their Bills next time they come thru.
Anyone have a similar problem with this "Help"? for I do know of others in that situation.
And it has already been well noted, there was nothing put in place for Gas, nor for rural folks (mainly) who have to use oil or other forms of heating.
For it seems that those who pay bills the old fashioned way, that is, when the Bill comes in, (and who keep costs down paying every so often with a card, etc) are missing out!
There appears no way whatsoever, of such customers knowing how much, if anything, has gone into their electricity bill accounts.
Those on Direct Debits can see money refunded into their Banks.
Those on prepaid meters get vouchers they can redeem at the Post Office.
But this 3rd group, have in effect nothing, and the power supplier still expect them to keep up with regular payments. Well so I've been told, which in effect means, this 3rd group, are totally in the dark (if you get that one) as to what is actually happening, and what they can expect from their Bills next time they come thru.
Anyone have a similar problem with this "Help"? for I do know of others in that situation.
And it has already been well noted, there was nothing put in place for Gas, nor for rural folks (mainly) who have to use oil or other forms of heating.
